Exchange and Return policy (Online purchases)
All Returns and Exchanges must be authorized by Humberto Vidal, Inc. prior to sending the merchandise. Contact us via email at admin-info@humvi.com or call 1-877-751-7070 to request your Exchange/Return of Merchandise Authorization.
Exchange Policy (Online purchases)
All exchanges must take place within 45 days of the original purchase. For hygiene reasons, pantyhose, hosiery, and socks are non-returnable.
- Contact us via email at admin-info@humvi.com or call 1-877-751-7070 to request your Exchange of Merchandise Authorization.
- All Exchanges must be authorized by Humberto Vidal, Inc prior to sending the merchandise.
- All merchandise must be unworn, in new condition, and contain all original packaging, including attached tags and labels as well as the original receipt.
- Merchandise must be sent via USPS (United States Postal Service) parcel service within 45 days of the date of purchase.
- The customer is responsible of all exchange shipping fees.
- Shipping fees are non-refundable.
- After receipt, all items will be thoroughly inspected before an exchange is processed.
- If the exchange proceeds, it will be processed within 10 business days from the date the item is received at our facilities.
- The value credited shall be equal to the value paid for merchandise purchased on sale or by means of any other promotional offer and the transaction shall be conditioned in accordance to the stipulations of the original offer.
- In the case of an exchange due to defective merchandise, the customer will be offered one of the following alternatives by agreement between both parties:
- merchandise repair;
- exchange; or
- refund equal to the value paid to the payment method used for the original transaction.
- “Defective merchandise” refers to all merchandise showing manufacturing flaws or defects. The term “defective” does not include flaws arising from excessive or improper use, scratches, worn or faded soles, damage or loss of ornaments, faded merchandise, merchandise that stains the skin or stockings, discomfort, or incorrect size.
- Once the exchange is processed in our warehouse, we will provide you with a new invoice; any difference between the amount charged originally and the new invoice will be charged to the client, including the shipping fee to send you the merchandise.
- Once we receive the payment, we will provide the client with a new tracking number.
Remember to contact us via email at admin-info@humvi.com or call 1-877-751-7070 to request your Exchange Merchandise Authorization.
All Exchanges must be pre-authorized by Humberto Vidal, Inc. prior to you sending us the merchandise.
Return Policy (Online purchases)
All returns must take place within 45 days of the original purchase
- Contact us via email at admin-info@humvi.com or call 1-877-751-7070 to receive your Return of Merchandise Authorization
- All Returns must be authorized by Humberto Vidal, Inc prior to sending the merchandise.
- All merchandise must be unworn, in new condition, and contain all original packaging, including attached tags and labels as well as the original receipt.
- For hygiene reasons, socks and hosiery are non-refundable and cannot be returned.
- Merchandise must be sent via USPS (United States Postal Service) parcel service within 45 days of the date of purchase.
- The customer is responsible for all return shipping fees.
- Shipping fees are non-refundable.
- Merchandise on sale priced $5.00 and under cannot be returned.
- After Humberto Vidal receives the merchandiseing, all items will be thoroughly inspected before the return is processed.
- If the returns proceeds, it will be processed within 10 business days from the date the item is received at our facilities.
- The value credited shall be equal to the amount paid for merchandise purchased on sale or by means of any other promotional offer and the transaction shall be conditioned in accordance to the stipulations of the original offer.
- In the case of a return due to defective merchandise the customer will be offered one of the following alternatives by agreement between both parties:
- merchandise repair;
- exchange; or
- refund equal to the value paid with the payment method used for the original transaction.
- Defective merchandise refers to all merchandise showing manufacturing flaws or defects. The term “defective” does not include: flaws arising from excessive or improper use, scratches, worn or faded soles, damage or loss of ornaments, faded merchandise, merchandise that stains the skin or stockings, discomfort, or incorrect size.
- Once the return is processed you will be notified via email.
- Transactions will be processed using the original form of payment. The value credited shall be equal to the value paid, and the transaction shall be conditioned in accordance to the stipulations of the original offer. Shipping fees are non-refundable.
Remember to contact us via email at admin-info@humvi.com or call 1-877-751-7070 to receive your Return Merchandise Authorization.
All Returns must be authorized by Humberto Vidal, Inc. prior to sending the merchandise.